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Real mail-in case · shipped from New Jersey

Can data be recovered from an iPhone 13 Pro that won't boot?

Device
iPhone 13 Pro phone
Symptom
won't boot
Shipped from
New Jersey
Outcome
Data recovered

What arrived at the lab

The iPhone 13 Pro arrived by mail from New Jersey with a simple but serious symptom: it would not boot. We photographed and logged the phone at intake, then opened it on the bench so the board and connectors could be inspected under the scope. At that stage, the priority was not replacing the phone. It was preserving the original board path needed for the owner’s encrypted data.

Board work on the iPhone 13 Pro

We inspected the iPhone 13 Pro under magnification, tested the board behavior, and followed the normal no-boot phone workflow used in our lab. For phones, recovery depends on getting the original logic board stable enough to boot because the storage is encrypted and paired to that board. We do not bypass or crack passcodes. When a passcode is involved, the owner’s passcode is what unlocks the phone after repair.

  • Phones that arrive like this usually point us toward power, charging, short, liquid, or impact-related board faults.
  • If liquid is involved, we clean and stabilize affected areas before deeper testing.
  • Once the phone can run safely, we move quickly to image or copy the data to healthy storage and verify the result.

The recovery result

The outcome was data recovered. In practice, that meant the phone reached a condition where the owner’s data could be accessed through the proper unlock path and verified before return. Recovered files were prepared for transfer back to the customer on healthy media, separate from the unstable device.

If yours looks like this

If your iPhone 13 Pro will not boot, stop charging it, do not keep forcing restarts, and avoid software restore prompts if the data matters. Keep the phone dry, leave it powered off, and send it in as-is. Our 100 diagnostic answered what was recoverable and what the next step would cost before any decision.

Every case is different. Results depend on the physical condition of your device, so we never promise a percentage or a guaranteed outcome. Diagnosis is a flat $100, applied toward your recovery, and if there is no data recovered, there is no charge.

Live from the lab

Recent mail-in recoveries, nationwide

Real devices, real outcomes. Details generalized for customer privacy.

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PNY - CS900 SSD - 2TB

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LABIN QUEUE

Next spot in the queue

Free UPS 2nd Day Air label, both ways

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